You may use any of the domains in the drop-down box below in your email address. No special setup is required. These domains are interchangeable, so you can use different ones for different things (e.g. home, office, family, friends).
You can receive your email with your computer's email program or with WebMail. Nearly all POP3 email programs can be configured to receive from your email account (see below).
SPAMMING IS PROHIBITED
Using your email account to send SPAM, or in any manner which violates our Terms of Use, is strictly prohibited. If we receive a spamming complaint, which we confirm is legitimate, your email account may be canceled immediately, without notice and without refund. Additionally, we reserve the right to bring legal action for damages against violators who cause a disruption of email services for our other customers. We receive automatic notifications of spam sent from our IPs from AOL, Yahoo!, and SpamCop, so we will catch you if you send spam. View entire WebHelps Anti-Spam Policy.
Click Tools in the top menu, and select Accounts. You will be in Accounts administration.
Click [Add] and select E-Mail Account
Click [Next]
Enter your WebHelps email address
Enter your WebHelps password
[X] Remember Password
Enter a Display Name
Click [Next]
[X] Manually configure server settings for e-mail account
Click [Next]
My incoming mail server is a [POP3] server
Incoming server: mail.webhelps.com Port: [110]
[ ] This server requires a secure connection (SSL)
Logon using: [Clear text authentication]
Login ID: leave blank
Outgoing server: SMTP server name provided by your ISP (e.g. smtp.netins.net)
Port: the port # designated by your ISP (i.e. "25" or "587")
[ ] This server requires a secure connection (SSL)
[X] My outgoing server (SMTP) requires authentication
Click [Next]
Click [Finish]
Still in Accounts, select the name of the account you just created and click [Properties]
On the General tab, complete the User Information fields. IMPORTANT NOTE: If you will be using this account to send messages to your IMail® or LISTSERV® list, leave the Reply address: field blank.
[X] Include this account when receiving mail ...
On the Servers tab, under Outgoing Mail Server
[X] My server requires authentication
Click [Settings]
Select (‘) Log on Using, enter
Account Name: ID your ISP gave you. Often an email address
Password: password your ISP gave you
[X] Remember Password
[ ] Log on using Secure Password Authentication (SPA)
Click [OK]
On the Advanced tab, under Server Port Numbers
Outgoing mail (SMTP): the port # designated by your ISP ("25" or "587")
Incoming Mail (POP3): 110
Click [OK]
Click [Close]
Note: If using your own domain or subdomain (e.g. mydomain.com, lists.mydomain.com), replace mail.webhelps.com with mydomain.com or lists.mydomain.com, and replace WebHelps Username with WebHelpsUsername@mydomain.com or WebHelpsUsername@lists.mydomain.com in the above instructions.
Click Tools in the top menu, and select Accounts. You will be in Internet Accounts administration.
Click [Add] and select Mail
Enter a Display Name
Click [Next]
Enter your WebHelps email address
Click [Next]
My incoming mail server is a [POP3] server
Incoming mail server: mail.webhelps.com
Outgoing mail server: SMTP server name provided by your ISP (e.g. smtp.netins.net)
Click [Next]
Account Name: your WebHelps Username
Password: your WebHelps Password
[X] Remember Password
[ ] Log on using Secure Password Authentication (SPA)
Click [Next]
Click [Finish]
Still in Internet Accounts, on the Mail tab, select the name of the account you just created and click [Properties]
On the General tab, complete the User Information fields IMPORTANT NOTE: If you will be using this account to send messages to your IMail® or LISTSERV® list, leave the Reply address: field blank.
[X] Include this account when receiving mail ...
On the Servers tab, under Outgoing Mail Server
[X] My server requires authentication
Click [Settings]
Select (‘) Log on Using, enter
Account Name: ID your ISP gave you. Often an email address
Password: password your ISP gave you
[X] Remember Password
[ ] Log on using Secure Password Authentication (SPA))
Click [OK]
On the Advanced tab, under Server Port Numbers
Outgoing mail (SMTP): the port # designated by your ISP ("25" or "587")
Incoming Mail (POP3): 110
Click [OK]
Click [Close]
Note: If using your own domain or subdomain (e.g. mydomain.com, lists.mydomain.com), replace mail.webhelps.com with mydomain.com or lists.mydomain.com, and replace WebHelps Username with WebHelpsUsername@mydomain.com or WebHelpsUsername@lists.mydomain.com in the above instructions.
Select Tools, then E-Mail Accounts from the top menu
Under E-Mail, select Add a new e-mail account
Click [Next]
Click [Add]
Select [POP3]
Click [Next]
Under User Information
Your Name: enter the name you want to display in the From: field of your emails
(This will generally be your first and last name, or your company name.)
E-mail Address: username@webhelps.com
Under Logon Information
User Name: WebHelps Username
Password: WebHelps password
Under Server Information
Incoming mail server (POP3): mail.webhelps.com
Outgoing mail server (SMTP): SMTP server name provided by your ISP (e.g. smtp.netins.net)
Click [More Settings]
Select the General tab
For Mail Account
Enter a common name you would like to use to refer to this account. It is the name that will be displayed in your list of mail accounts. It is for your information only and will not be displayed on your emails.
For Other User Information
Optionally enter an Organization name, which will be displayed in the headers of the emails you send.
Optionally enter a Reply E-mail address that is different from the From: address, if you want recipients to click the Reply button in their email program and automatically have their reply email sent to you at an alternate email address. IMPORTANT NOTE: If you are setting up Outlook for use with your IMail® or LISTSERV® List, you **MUST** leave this field blank or you will not be able to post to the list.
Select the Outgoing Server tab
[X] My outgoing server (SMTP) requires authentication
Select (‘) Log on Using, enter
Account Name: ID your ISP gave you. Often an email address
Password: password your ISP gave you
[X] Remember Password
[ ]
Click [OK]
On the Advanced tab, under Server Port Numbers
Outgoing mail (SMTP): the port # designated by your ISP ("25" or "587")
Incoming Mail (POP3): 110
Click [OK]
Click [OK]
Click [Next]
Click [Finish]
Note: If using your own domain or subdomain (e.g. mydomain.com, lists.mydomain.com), replace mail.webhelps.com with mydomain.com or lists.mydomain.com, and replace WebHelps Username with WebHelpsUsername@mydomain.com or WebHelpsUsername@lists.mydomain.com in the above instructions.
Click Tools, then select Account Settings in the top menu
Click [Add Account]
Select Email Account, click [Next]
Type your name in the first box
Type your email address in the second box
Click [Next]
Select [POP3]. Default Port [110].
Enter mail.webhelps.com
[X] Use Global Inbox
Click [Next]
For Incoming Username, enter username@webhelps.com
Click [Next]
For Account Name, enter your username@webhelps.com
Click [Finish]
Click Outgoing Server (SMTP)
If you do not already have a default outgoing mail server defined, and you want to use your webhelps.com account for this purpose, complete the form as follows:
Server Name: mail.webhelps.com
Port: 25
[X] Username and password
Username: username@webhelps.com
Use secure connection [X] No [ ] Yes
Click [OK]
If you do already have a default outgoing mail server defined, and you want to add your webhelps.com account (although not necessary), click the [Advanced] button, then click the [Add] button, follow Step j. above to complete the form, and click [OK]
Beneath the name of the account you just created, click Server Settings
For Username, enter username@webhelps.com
Click [OK]
Click Server Settings
Click the [Advanced] button
Click the SMTP tab, select mail.webhelps.com from the drop-down list.
Click [OK], then click [OK] again to exit Account Settings.
Note: If using your own domain or subdomain (e.g. mydomain.com, lists.mydomain.com), replace mail.webhelps.com with mydomain.com or lists.mydomain.com, and replace WebHelps Username with WebHelpsUsername@mydomain.com or WebHelpsUsername@lists.mydomain.com in the above instructions.
To send mail, you must enable SMTP authentication as described below.
Go to Tools, then select Internet Options from the menu.
Select the Sending Mail category from the list on the left
[X] Allow Authentication
Click [OK]
Restart Eudora for these changes to take effect
If you receive an error when trying to send to a custom domain, you will need to disable the SMTP check before you will be able to send to that domain. For instructions on disabling Eudora SMTP Check click here.
This is happening because your ISP will not allow you to use their "pipes" to send email through any email server other than theirs. Technically, they are blocking our mail server's SMTP Port 25. In this case, when configuring your computer's email program, setup the Incoming Mail Server according to the above instructions, and setup the Outgoing Mail Server according to the instructions provided by your ISP. Use your ISP's SMTP server and the username/password they gave you. It is important to select the "My outgoing mail server requires authentication" or "Allow Authentication" option, and use the username/password your ISP gave you, in the Authentication Settings.
In their effort to keep spam out of their customers' inboxes, many email hosts are now prohibiting bulk HTML emails from being delivered to their customers. All email newsletters and discussion lists are forms of bulk mail. Therefore, if you send out your newsletters or post to your discussion lists in HTML, it is likely that some (maybe many) recipients are not receiving them.
You might be thinking, "If that were true, I would be receiving bounce notifications, and since I am not, all my emails must have been delivered." The fact is, however, that most emails identified as spam by anti-spam software are automatically deleted, without notice to senders. The reason for this, is that the vast majority of spam is not really sent by the addresses listed in the Sender:, From: or Reply-To: fields of spam emails. Those fields are almost always forged by spammers so recipients will believe the emails are coming from legitimate senders. If anti-spam software were configured to bounce such emails, the effect would be to spam uninvolved third parties, which in turn might get the bouncing mail server blacklisted as a source of spam.
If you find you are having problems getting your emails delivered, try sending in Plain Text. You will have a much better chance of getting your emails past the anti-spam filters, even if not newsletters or discussion posts. The default new message setting for Outlook Express is "Rich Text," which allows you to use colors, bold, italic, backgrounds, etc. - all of which is coded in HTML. So, many people are not even aware they are sending HTML emails. For further discussion on why it can be important to send emails in plain text, and instructions on how to set your favorite email program to send in plain text, click here. For a comprehensive guide on getting emails past anti-spam filters, click here.
You can access your email from any computer, anywhere in the world, that is connected to the Internet. Simply start your browser (such as Internet Explorer).
Enter your full email address and password, click Login
Note: If using a custom domain, and your custom domain is mydomain.com, you may replace mail.webhelps.com with either mydomain.com or webmail.mydomain.com, as previously instructed. If your custom domain is a subdomain, such as lists.mydomain.com, you may replace mail.webhelps.com with lists.mydomain.com. However, the default WebMail address of http://mail.webhelps.com/iclient will work to login to any domain using our mail service.
In WebMail, you have the option of additional mailboxes (folders) in which to store your mail. The "main" mailbox is commonly called the Inbox. To create a new mailbox, click the New Folder button at the top of the left column beneath Email. You may also delete and rename folders.
By combining mailboxes with Inbound Rules, you can have WebMail automatically sort your mail. At the bottom of the left column, click the Rules button. You can create rules to check incoming mail against your choice of criteria. Mail that matches your criteria can then be moved into the mailbox you specify.
You can setup Outlook Express (or any other email program you are using) to retrieve mail directly from your sub-mailboxes. Follow the setup instructions above, but enter username-mailboxname@yourdomain.com for your username/account name address.
Inbound Rules: By setting up rules for how incoming mail is handled, you can automatically delete junk mail, have specific emails forwarded or copied to another address, and/or bounce certain emails back to the sender. To setup Inbound Rules, login to WebMail, at the bottom of the left column, click the Rules button, and follow the online instructions. Inbound Rules may be applied at the individual account level, the list level, and the domain level. Indepth information and instructions for creating Rules can be found here. To view the Inbound Rules used by WebHelps.com click here.
All incoming mail is checked by our mail server's anti-spam software. The anti-spam software identifies incoming spam. All incoming messages are sent through several layers of filters and checks to assure that maximum spam detection is achieved. For an indepth review of the anti-spam filters and checks an incoming message is subjected to click here. To report spam or a spammer, click here. To view the list of email addresses and domains which are currently blacklisted, click here. To request that an address be added to the Whitelist, click here. Whitelisted addresses are not subject to the mail server's anti-spam filters and checks.
Spammers stay well-informed on all the latest anti-spam technology and are exceedingly adept at getting around the filters and checks imposed by anti-spam software. Although we work very hard to keep spam out of our customers' inboxes, it is not possible for us to catch it all. Also, the tougher we are on spammers, the more likely we are to accidentally misidentify "good" mail as spam. For this and other reasons, we do not and cannot guarantee the delivery of all wanted messages to your Inbox. The best we can hope to achieve is a "happy medium," where the majority of spam is caught and as little good mail as possible is misidentified as spam. You can help reduce the amount of misidentified spam by periodically reviewing the URL Domain Black List and Spam Phrase List for domains and phrases that should be removed from those lists, and notifying us via support ticket.
EMAIL INFORMATION & INSTRUCTIONS