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IMAIL® LIST CUSTOM DOMAIN EXTRA

Use your domain or subdomain with all your IMail® Lists!

A free domain is included with your new account. During signup, you may select to use your free domain with your IMail® Lists.

One-Time Setup Fee

More IMail® Domain Extras

The setup fee does not apply if you select to use your free domain with your IMail® Lists. If you elect to archive list emails, the link to your IMail® List Archives will use also use your free domain.

Unlike most companies offering this service, we charge only a one-time setup fee of $10.00 (rather than a monthly or annual fee).

Included FREE: Fifty (50) matching email accounts for use by list subscribers who have trouble sending/receiving list mail with their regular email account.

YOUR INSTRUCTIONS

These instructions do not apply if you select to use your free domain with your IMail® Lists, because we will automatically configure your free domain's DNS for use with your Lists.

OPTION A: You *must* follow steps A1-A4 below, if your domain is being used in any way. If your domain is NOT in use, you may use either Option A or Option B.

A1. Contact your domain host's support department (usually where you registered your domain), or use the domain management forms provided by your domain host.

A2. Create an A Record subdomain, such as lists.yourdomain.com, discuss.yourdomain.com, or newsletter.yourdomain.com. You may not use the words listserv or listserve in your subdomain, as "listserv" is a registered trademark owned by LSoft International.

A3. If you plan to have us enable the archives feature for your Lists, also create the subdomain, archives.yourdomain.com

A4. Point both subdomains' Hostname A Records to IP 64.49.220.152. An MX Record is recommended (but not required) for your lists' subdomain. Use mail.whathelps.com as the target. Do NOT create an MX record for your archives' subdomain.

NOTE: This is the most common method for using your domain with your lists.

OPTION B: If your domain is NOT in use, you may follow Steps B1 and B2 below, or use Option A above, as you prefer:

B1. Contact your domain host's support department (usually where you registered your domain), or use the domain management forms provided by your domain host.

B2. Change your domain's Host Names (also called DNS or Name Servers) to:

Host Name: ns.rackspace.com at IP Address: 207.235.16.2 (primary)
Host Name: ns2.rackspace.com at IP Address: 207.71.44.121 (secondary)

Note: Eudora users will not be able to send mail to the list using your domain/subdomain, unless (a) they disable the SMTP check Eudora performs prior to sending an email [instructions], or (b) you have added the IMail® IP/Anti-Spam Extra to your domain/subdomain.

We must manually setup your domain/subdomain on the IMail® and archive servers. Custom IMail® List Domain orders are completed in the order received. We guarantee to have your domain setup within two (2) business days. If you require expedited service, please submit a Help Ticket explaining your need.

To easily check to make sure your domain/subdomain is pointed correctly and is using the correct name servers, after propagation go to NWTools.com, and perform a DNS query.

Domain Aliases:
If your domain is commonly mispelled, you may want to register the mispelled version and use it with your Lists as well. Or, maybe you have both the .net and .com versions of a domain, and you want to be able to use either with your Lists. In these instances, you will want us to setup the second domain as an Alias of the first. You may have several aliases, which can be either domains or subdomains. Cost: $1.00/alias

IP/Anti-Spam:
Your Custom IMail® List Domain is setup to send/receive mail on a dedicated IP address. Without this Extra, your domain is setup as a virtual domain on the mail server's general IP, which is shared by many other lists. Should the general IP get blacklisted due to spamming activity by other customers, your lists will not be affected. Also, having your own IP will allow you to participate in AOL's Whitelist.

Incoming mail to your IP will not be processed by the general mail server's anti-spam service. Your domain will have its own anti-spam service, over which you will have administrative control. This can be very important if your list is on an "adult," medical, or financial, topic, or you are running a "sales & specials" type newsletter. Otherwise, you may have problems with list mail being bounced as spam by the general mail server. Costs as little as $2.96/month

Subscriber Maintenance Utilities:
There are 3 utilities that can be installed for your list. (Utility 1) If you receive a lot of "unknown user" or "unknown host" bounces for your list, having a utility installed that will automatically remove the bad addresses from your list is a real time saver. Utilities can also be installed to make it much easier for people to subscribe (Utility 2) to and unsubscribe (Utility 3) from your list. Often, people have trouble following the regular instructions on subscribing and unsubscribing. With the subscribe and/or unsubscribe utilities installed, people have only to send an email to specified email addresses to be subscribed or unsubscribed. They will not have to type anything in the body or subject of the email. (The email they send may say anything or nothing.) For instance, in your list email's footer, you can instruct people to forward the email to the specified address to unsubscribe. Cost: $5.00/list (for all 3 Utilities)